Privacy Policy
This Privacy Policy explains how Care Number (“we,” “us,” “our”) collects, uses, and protects information when families use our call-forwarding and caregiver-routing service. We wrote this in plain language so it’s easy to understand. If you ever have questions, you can contact us through our website.
We will update this policy at carenumber.net/privacy.
1. What We Do
Care Number is a communication tool for families. It routes calls and sends notifications so caregivers know when a school, daycare, or another important contact is trying to reach them. Messages are strictly transactional and never promotional.
2. Information We Collect
We collect only the information needed to run the service.
2.1 Personal Information You Provide
- Your name
- Your mobile phone number
- Family scheduling information (who is “on duty”)
- Payment information (collected and processed securely by Stripe, our payment processor)
- Your email address and time zone, if you ask us to remind you to set up Care Number
2.2 Service Activity Information
- Message logs (what was sent, when it was sent, and to which number)
- Photos and other attachments texted through your Care Number, by you or by people who text it. We pass these on to deliver them and don’t keep copies beyond what our messaging provider, Twilio, keeps.
- Call routing logs
- Device and usage data (IP address, browser type, country, and time zone) through Google Analytics
- Error logs and diagnostic information
2.3 What We Do Not Collect
- We don’t ask for or collect information about children, such as names or birthdates
- No location tracking
- No behavioral profiles
Care Number is a tool for adults. It is not designed for children, and children do not use the service.
3. How We Use Your Information
We use your information only to operate and improve the service, including:
- Routing calls and sending required notifications
- Delivering texts and photos sent through your Care Number
- Maintaining accurate message and call records
- Ensuring messages go to the right caregiver
- Providing customer support
- Processing payments
- Sending setup reminders you asked for: at most three emails, each with a link to unsubscribe
- Monitoring system performance and preventing abuse
- Improving the overall experience
4. How Long We Keep Data
- Message logs: kept indefinitely unless you request deletion
- Photos and attachments: Care Number doesn’t keep copies. Our message records note that a message included a photo. Twilio, our carrier, keeps its own copy, and you can ask us to have it deleted.
- Call logs: kept indefinitely unless you request deletion
- Billing records: kept as required for tax and financial compliance
- Analytics data: retained per Google Analytics’ standard retention settings
- Reminder requests: kept until you ask us to delete them. Reminders stop after the third email, when you finish setup, or when you unsubscribe.
You can request deletion of your data at any time. Some data (like payment history) may need to be retained for legal reasons, but we’ll tell you what can and cannot be removed.
5. Mobile Number and Messaging Privacy
Because Care Number uses messaging and call-forwarding, we follow strict carrier and A2P rules.
5.1 Your Mobile Number
- We collect your mobile number only to operate the service.
- We do not share mobile numbers with any third parties or affiliates for marketing or promotional purposes.
- We do not sell your personal information.
- We use your phone number only for required transactional notifications (for example, when you are on duty or when a school needs to reach you).
5.2 Message Flow Disclosure
During onboarding, in the app interface, or in any opt-in form, we provide:
- A clear description of the messages you will receive
- A link to this Privacy Policy
- Options to manage or stop notifications
Your privacy policy link will always be accessible within the message flow.
6. When We Share Information
We only share information with trusted service providers who help us run Care Number. These providers do not have permission to use your information for their own marketing.
- Twilio – sends messages (including photos) and routes calls
- Firebase / Firestore – stores account and scheduling data
- Stripe – processes payments
- Google Analytics – handles device and usage analytics
- Resend – sends reminder emails you ask for
None of these services receives your information for marketing or promotional use.
We may share information if required by law or to protect the safety and integrity of the service.
7. Cookies and Analytics
We use Google Analytics to understand how people use Care Number so we can improve the experience. Google Analytics collects standard device and usage information (browser, IP address, country, time zone).
You can opt out of many forms of analytics tracking directly in your browser.
8. Data Security
We take steps to protect your information, including:
- Encrypted connections
- Secure authentication
- Industry-standard storage practices
- Continuous monitoring for unusual activity
No system is perfectly secure, but we are committed to keeping your information safe.
9. Your Choices and Rights
You can:
- Update your account information
- Delete your account
- Request deletion of message logs or call logs
- Request deletion of photos sent through your Care Number
- Opt out of notifications (though some features may stop working)
If you want your data removed, just contact us through our website.
10. International Use
Care Number is designed for users in the United States. If you use it from another country, your data will be transferred to the U.S.
11. Policy Changes
We may update this Privacy Policy from time to time. When we do:
- We will post the updated policy at carenumber.net/privacy
- We’ll update the “Effective Date” at the top
- When significant changes occur, we’ll notify users directly
12. Contact Us
If you have privacy questions, requests, or concerns, visit our website and use the contact form.